Privacy Policy

1. Introduction

Nanite ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

By using our services or website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Account information: Name, email address, phone number, company name, and address when you create an account or engage our services
• Payment information: Billing address and payment details (processed securely by our payment provider, Stripe)
• Communications: Information you provide when you contact us, submit enquiries, or correspond with us
• Project materials: Content, images, documents, and other materials you provide for your projects

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, and device type
• Usage information: Pages visited, time spent on pages, and navigation patterns
• Technical information: IP address, referring website, and general location data

This information is collected using cookies and similar technologies. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing services: To deliver the web development and design services you have requested
• Account management: To create and manage your account, authenticate your access, and provide customer support
• Communication: To respond to your enquiries, send project updates, invoices, and important service-related notifications
• Payments: To process payments, manage invoices, and maintain financial records
• Improvement: To improve our services, website, and user experience
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Business operations: To protect our rights, privacy, safety, or property, and that of you or others

We will not use your personal information for purposes other than those outlined in this policy without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

4.1 Service Providers

We use trusted third-party services to help us operate our business. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information:

• Stripe: Payment processing - Stripe handles your payment information securely. View Stripe's Privacy Policy
• Resend: Email delivery - We use Resend to send transactional emails such as invoices, project updates, and notifications. View Resend's Privacy Policy
• Vercel: Website hosting - Our website and client portal are hosted on Vercel. View Vercel's Privacy Policy

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect our rights, privacy, safety, or property.

4.3 Business Transfers

If our business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

5.1 Where We Store Your Data

Your data may be stored and processed in Australia, the United States, or other countries where our service providers operate. When data is transferred overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

5.2 How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing for account credentials
• Access controls to limit who can access your information
• Regular security assessments and updates
• Secure payment processing through PCI-compliant providers

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (such as tax and accounting requirements)
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate, incomplete, or out-of-date information
• Complaints: Lodge a complaint if you believe we have breached your privacy

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any websites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the date of the last update. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we have handled your personal information, please contact us first. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: